FAQ's
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General FAQs
What is a meeting, event or appreciation box?
Our boxes are a carefully curated collection of snacks, sweets, and goodies, perfect for any occasion! Whether you’re hosting a meeting, event, or simply want to brighten someone’s day, our boxes and hampers are filled with delicious treats that are sure to delight. Plus, we offer a unique focus on mental health resources and inclusivity in some of our boxes, making every box a thoughtful and meaningful gift.
How do I order a meeting, event or appreciation box?
Ordering is simple! You can browse our selection of boxes on our website, choose the one that best suits your needs, and place an order directly online. If you're looking for something more personalised, we offer a discovery call to help you customise your box with specific treats, dietary preferences, and mental health resources.
What’s included in the boxes?
Each of our boxes is thoughtfully curated to bring joy and support and appreciation. They include a mix of delicious snacks, sweets, and personalised items based on the theme of your box. In some of our boxes we also include mental health resources, helpful signposting, and inclusive materials to ensure that everyone feels supported. If you're ordering a custom box, you’ll work with us to choose exactly what goes inside. You can email the team directly at hello@braewell.com to ask any questions.
Can I customise my box?
Absolutely! We want every box to be a perfect fit for your needs. With a discovery call, we’ll learn more about your event, meeting, or recipient, and help you select the ideal resources to create a personalised experience. You can also choose specific dietary preferences or themes for your box. If you would like a handwritten personalised message on one of our postcards, please add this to the personalisation box.
Do you offer vegan or gluten-free options?
Yes! We understand that dietary needs are important, so we offer a range of vegan, gluten-free, and allergy-friendly options. During your discovery call, you can let us know any dietary preferences or restrictions, and we’ll make sure your box is tailored accordingly.
How far in advance do I need to order?
You can order boxes directly from our website and choose your postage options. If you wish to order something specific and personalised, we recommend placing your order at least 7-14 days in advance to ensure we can source the best products and customise your box. For larger orders or specific customisations, we suggest allowing more time. If you have a last-minute request, don’t hesitate to reach out, we’ll do our best to accommodate you!
Do you offer gift wrapping?
All our boxes are beautifully packaged, with the contents wrapped in tissue paper, ribbon and a personalised name tag. We can offer further wrapping suggestions for boxes and hampers on a discovery call if you wish to discuss something specific.
How do I book a discovery call?
Booking a discovery call is easy! Simply click here to contact us, and we’ll get in touch to discuss your needs. Whether you're planning an event, meeting, or gift, we’ll help you select the perfect treats and resources for your box.
Can I send a box as a gift?
Definitely! Our boxes make perfect gifts for birthdays, celebrations, or just because. We can add a personalised note, and we’ll make sure the recipient feels special with a thoughtfully curated box that’s designed to delight. There are options to send directly to the recipient or send to you directly
to hand over in person – choose at checkout.
Do you offer corporate or bulk orders?
Yes, we offer bulk orders for corporate events, meetings, or special occasions. Whether you’re looking to send individual boxes to a team or create a large order for an event, we can help you customise the perfect boxes for your needs. Just get in touch, and we’ll work with you to create a tailored solution.
How are the boxes delivered?
We deliver nationwide (or locally, depending on your location). Our boxes are carefully packed to ensure they arrive in perfect condition. If you have any special delivery requests or need express shipping, feel free to reach out, we’ll do our best to accommodate.
Can I get a refund?
Please see our refund policy (T&C) for further information.
Can I exchange my items?
Please see our refund policy (T&C) for further information.
What if I have specific preferences or requests?
We love to make your experience as personal as possible! If you have any specific requests, whether it’s a special theme, particular snacks, or additional mental health resources, please let us know. Our discovery call is the best way to discuss any preferences, and we’ll make sure your box is just right.
Delivery FAQ’s
Shipping
Braewell does not currently offer shipping outside of the UK.
Ready-to-go boxes – orders will be dispatched the next working day.
Bespoke meeting, event & treat boxes – dispatch and delivery options to be discussed in the discovery call.
Shipping Options:
- Royal Mail 24 Tracked = 1-2 days delivery – While 95% of deliveries usually arrive the next day, this is
not guaranteed, and it may take longer. - Royal Mail 48 Tracked = 2-3 days delivery, some may take longer.
We will strive to ensure that your delivery arrives within the estimated delivery times. However, please note that there are some factors beyond our control, such as Royal Mail strikes, Bank Holidays and Christmas delays which may affect delivery. Delivery times provided are approximate and not guaranteed.
Has my order been shipped?
When we have shipped your order, you will be sent a dispatch confirmation email. These sometimes land in your junk folders, so be sure to check them. If you are unable to find a confirmation email, please contact us at hello@braewell.com and we can investigate this for you.
What if my order is late or delayed?
We will investigate delays for 48 Tracked shipping, after 14 working days from the dispatch date. It is therefore classed as lost and then a replacement can be sent or you can request a refund. For 24 Tracked, if the order is not received after 7 working days from the dispatch date, it is therefore classed as lost and then a replacement can be sent or you can request a refund.
My box has arrived damaged, what do I do?
Whilst we hope that every box arrives looking amazing, we understand that sometimes do get damaged in the postage process. If your items arrive damaged, please send us an email at hello@braewell.com with supporting images and as much information as possible so that we can get a replacement sent. Please do not dispose of any items until a resolution has been made.
Have more questions?
If you don’t see your question here or need further assistance, feel free to contact us on
hello@braewell.com - We’re here to help and happy to chat.
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