Every box we create is more than just a product it’s an experience!
Spreading happiness one box at a time!
Our boxes are a carefully curated collection of snacks, sweets, and goodies, perfect for any occasion! Whether you’re hosting a meeting, event, or simply want to brighten someone’s day, our boxes are filled with delicious treats that are sure to delight. Plus, we offer a unique focus on mental health resources and inclusivity in some of our boxes, making every box a thoughtful and meaningful gift.
Ordering is simple! You can browse our selection of boxes on our website, choose the one that best suits your needs, and place an order directly online. If you're looking for something more personalised, we offer a discovery call to help you customise your box with specific treats, dietary preferences, and mental health resources.
Each of our boxes is thoughtfully curated to bring joy and support. They include a mix of delicious snacks, sweets, and personalised items based on the theme of your box. In some of our boxes we also include mental health resources, helpful signposting, and inclusive materials to ensure that everyone feels supported. If you're ordering a custom box, you’ll work with us to choose exactly what goes inside.
Absolutely! We want every box to be a perfect fit for your needs. With a discovery call, we’ll learn more about your event, meeting, or recipient, and help you select the ideal treats and mental health resources to create a personalised experience. You can also choose specific dietary preferences or themes for your box. If you would like a handwritten personalised message on one of our postcards, please add this to the personalisation box.
Yes! We understand that dietary needs are important, so we offer a range of vegan, gluten-free, and allergy-friendly options. During your discovery call, you can let us know any dietary preferences or restrictions, and we’ll make sure your box is tailored accordingly.
You can order boxes directly from our website and choose your postage options. If you wish to order something specific and personalised, we recommend placing your order at least 7-14 days in advance to ensure we can source the best products and customise your box. For larger orders or specific customisations, we suggest allowing more time. If you have a last-minute request, don’t hesitate to reach out—we’ll do our best to accommodate you!
All our boxes are beautifully packaged, we can offer further wrapping services such as ribbon for a touch of elegance, please ask on your discovery call for options.
Booking a discovery call is easy! Simply click here to contact us, and we’ll get in touch to discuss your needs. Whether you're planning an event, meeting, or gift, we’ll help you select the perfect treats and resources for your box.
Definitely! Our treat boxes make perfect gifts for birthdays, celebrations, or just because. We can add a personalised note, and we’ll make sure the recipient feels special with a thoughtfully curated box that’s designed to delight. There are options to send directly to the recipient or send to you directly to hand over in person – choose at checkout.
Yes, we offer bulk orders for corporate events, meetings, or special occasions. Whether you’re looking to send individual boxes to a team or create a large order for an event, we can help you customise the perfect boxes for your needs. Just get in touch, and we’ll work with you to create a tailored solution.
We deliver nationwide (or locally, depending on your location). Our boxes are carefully packed to ensure they arrive in perfect condition. Shipping costs will be calculated at checkout based on your location. If you have any special delivery requests or need express shipping, feel free to reach out—we’ll do our best to accommodate.
You pay the one-off up-front fee for the subscription package, and nothing else. This will be a one-off payment to cover the subscription for the months allocated in the package you have chosen. The boxes will begin to be delivered the nominated month after the package has been ordered.
We try to allow a 30-minute window for any order amendments if ordering directly from our website, which can not be guaranteed. Should you wish to make any amendments to your order, such as changing products, shipping addresses, cancelling your order or requesting a refund, these changes must be made by emailing hello@braewell.com with your order number and the full information to request an order amendment within 30 minutes of placing your order.
Our exchange policy is 28 days. If 28 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
If the item was sent directly to you as a gift, you will receive a gift credit note for the value of your return. Once the item is received, a gift certificate will be emailed to you.
We love to make your experience as personal as possible! If you have any specific requests—whether it’s a special theme, particular snacks, or additional mental health resources—please let us know. Our discovery call is the best way to discuss any preferences, and we’ll make sure your box is just right.
Braewell Box does not currently offer shipping outside of the UK.
Ready-to-go boxes – orders will be dispatched within 3 working days, although we aim dispatched the next working day.
Bespoke meeting, event & treat boxes – dispatch and delivery options to be discussed in the discovery call.
Shipping Options:
Royal Mail 48 Tracked = 2-3 days delivery, some may take longer.
We will strive to ensure that your delivery arrives within the estimated delivery times. However, please note that there are some factors beyond our control, such as Royal Mail strikes, Bank Holidays and Christmas delays which may affect delivery. Delivery times provided are approximate and not guaranteed.
When we have shipped your order, you will be sent a dispatch confirmation email. These sometimes land in your junk folders, so be sure to check them. If you are unable to find a confirmation email, please contact us at hello@braewell.com and we can investigate this for you.
We will investigate delays for 48 Tracked shipping, after 14 working days from the dispatch date. It is therefore classed as lost and then a replacement can be sent or you can request a refund. For 24 Tracked, if the order is not received after 7 working days from the dispatch date, it is therefore classed as lost and then a replacement can be sent or you can request a refund.
Whilst we hope that every box arrives looking amazing, we understand that sometimes do get damaged in the postage process. If your items arrive damaged, please send us an email at hello@braewell.com with supporting images and as much information as possible so that we can get a replacement sent. Please do not dispose of any items until a resolution has been made.
By purchasing boxes that contain Alcohol products, you confirm that you are over 18 years of age.
Have more questions?
If you don’t see your question here or need further assistance, feel free to contact us on hello@braewell.com - We’re here to help and happy to chat.
More than just a ‘tick box’ exercise, we understand the importance of a personal touch.
Our boxes aren’t just about enjoying delicious snacks (though they’re certainly a treat!); they’re designed to show appreciation, promote kindness, and provide meaningful support options that can truly make a difference.