Privacy Policy

1. Information We Collect

We may collect and process the following types of personal information:

• Personal Identification Information: Name, email address, postal address, phone number, and payment information.
• Order Information: Details of products purchased, delivery address, and order history.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
• Usage Data: Information about how you use our website, products, and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use the information we collect in the following ways:

• To Process and Deliver Your Orders: Including managing payments, fees, charges, and delivery.
• To Manage Your Account: Registering you as a new customer, maintaining your account, and verifying your identity.
• To Improve Our Website and Services: Analysing how you use our website and services to improve them.
• To Communicate with You: Sending order confirmations, updates, and responding to your inquiries.
• For Marketing Purposes: Providing you with information about products, services, promotions, and offers that may interest you.
• To Comply with Legal Obligations: Fulfilling legal requirements and responding to lawful requests from public authorities.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party vendors who provide services such as payment processing, data analysis, email delivery, hosting services, and customer service.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Obligations: If required by law or in response to valid requests by public authorities.

4. Data Security

We use appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. However, please note that no method of transmission over the Internet, or method of electronic storage, is 100% secure.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information.
• Correction: Request correction of any inaccurate or incomplete personal information.
• Deletion: Request the deletion of your personal information.
• Restriction: Request the restriction of processing your personal information.
• Objection: Object to the processing of your personal information.
• Data Portability: Request the transfer of your personal information to another party.

To exercise these rights, please contact us at hello@braewell.com or through our contact page.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. You can manage cookies through your browser settings but disabling them may impact website functionality.

7. Changes to This Privacy Policy

Our privacy policy covers email communications, children’s privacy, and provides an opt-out option for online communications. We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Braewell Limited. Braewell Limited is a private limited company and its registered address is
22 Hillcrest Avenue,
Burton on Trent,
Staffordshire,
DE15 0TZ.